IDLabNet is a product of Ideativemind Private Limited. We aim to handle information responsibly and use it only for legitimate business, operational, security, and service purposes.
Information We Collect
Depending on how you use IDLabNet, we may collect information required to provide and operate the platform.
- Name, email address, and phone number
- Organization, laboratory, franchise, or partner details
- User role and account information
- Patient registration and booking information
- Sample, test, laboratory workflow, and report information
- Device, browser, IP address, login, and technical information
How We Use Information
We use information where reasonably necessary to provide, maintain, secure, and improve IDLabNet.
- Create and manage user accounts
- Operate laboratory and diagnostic workflows
- Manage bookings, samples, tests, and reports
- Provide role-based access
- Provide customer and technical support
- Maintain platform security and reliability
- Improve platform functionality and performance
- Meet applicable legal and regulatory requirements
Diagnostic & Patient Information
IDLabNet may be used by authorized laboratories, healthcare organizations, collection centres, and other authorized users to manage patient and diagnostic information.
Access to such information should be limited to users who are authorized to access it and have an appropriate legal or operational basis for doing so.
Data Security
We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
No internet-based system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, maintain operational records, meet contractual or legal requirements, resolve disputes, and maintain security.
Retention periods may vary depending on the type and purpose of the information.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including:
- Request access to your information
- Request correction of inaccurate information
- Request deletion where legally permitted
- Request information about how your data is handled
- Withdraw consent where processing is based on consent
- Raise a privacy-related concern or complaint
Certain requests may be subject to legal, contractual, security, or operational limitations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Updated versions will be published on this page with a revised effective date.
Privacy enquiries
Need more information?
For privacy questions, requests, or concerns, contact Ideativemind Private Limited.